At Nook Bound, we want you to feel confident shopping with us. Please review our policies below to understand how we handle returns, refunds, and cancellations.
Refund Policy
Refunds are not accepted for sale or discounted products. However, store credit may be considered depending on the situation.
If your item arrives defective, damaged, or misprinted, we will replace it free of charge.
Return Policy
We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, unworn, and unopened
- The item must be in its original packaging
- All original tags must be attached (if applicable)
- A proof of purchase is required
These requirements are in place for hygiene and quality-control reasons.
Return Shipping Costs
Customers are responsible for the cost of shipping the item back to us. We will provide the return address once your return request is approved.
How to Start a Return
To begin a return, please reach out to us through our contact page. Our support team may ask you to submit:
- A photo of the item
- A brief description of the issue
This helps us verify any defect, damage, incorrect item, or quality concern.
Damaged, Defective, or Incorrect Items
If the issue is our fault, we will either ship you a new replacement or offer store credit.
If your item arrives defective or misprinted, please contact us within 30 days for a free replacement.
Cancellation Policy
Once an order is placed, it cannot be canceled or edited after 4 hours.
We begin processing orders promptly. If the order has already begun processing or has shipped, we cannot cancel it.
If you still wish to return the item once it arrives, you may do so at your own expense following the return instructions above.
Questions or Need Assistance?
We are here to help. Please reach out to us through our contact page or at support@nookbound.com and our support team will assist you as quickly as possible.