Good to know before you start.

Short answers about building, shipping and returns. Still stuck? Write to us and a real person replies within 1 to 2 business days.

Contact us
Do I need glue or tools?

Every kit arrives with pre-cut, pre-printed panels and its LED set. Most kits also need a little craft glue (silicone liquid glue is recommended) and basic tools, which are not included. Each product page lists exactly what your kit needs.

How long does a build take?

Between an evening and a weekend. Smaller nooks and shopfronts finish in an evening; the big street kits take a full evening or two. Every kit lists its build time on its card and product page.

Will it fit my shelf?

Most shelf inserts are 11 to 16 cm wide and 19 to 24 cm tall, close to a large hardback. Depth runs from about 8 cm to 18 cm, so measure your shelf and check the size chart on each product page.

Are the lights included?

Yes. Every kit ships with its own LED set, and many switch on with a touch switch. Batteries are not included because of shipping rules: most kits take 2 AAA batteries, and the product page lists the exact type.

How long does shipping take?

Orders are processed within 1 to 3 business days, then standard delivery usually takes 4 to 8 business days. You get a tracking link by email as soon as your kit ships.

Is shipping free?

Standard shipping is free on US orders over $70. Below that, the rate is shown at checkout before you pay.

Can I change or cancel my order?

Write to us within 4 hours of ordering and we will update or cancel it. Once an order has been processed it can no longer be changed.

What if a part arrives damaged or missing?

Send us a photo within 48 hours of delivery and we will replace the part or the kit free of charge.

Can I return a kit?

Yes, within 30 days of delivery, as long as the kit is unopened and in its original packaging. Start a return from the contact page.

How do I track my order?

As soon as your kit ships we send you a tracking link by email or SMS. Cannot find it? Write to us with your order number and we will send it again.