We're here to help.
Questions about a kit, a missing part or an order? Use the form below or email support@nookbound.com. A real person replies within 1 to 2 business days.
Questions about a kit? Write to us.
Ask about a build, a missing part or your order. A real person replies within 1 to 2 business days.
Replies
Within 1 to 2 business days
Writing about an order?
Add your order number (it starts with #) so we can find it straight away.
Help pages
Before you write.
- Order changesWrite within 4 hours of ordering and we can still update or cancel it.
- Damaged or missing partsSend a photo within 48 hours of delivery and we replace the part or the kit for free.
- ReturnsUnopened kits can come back within 30 days of delivery.
- ShippingShips in 1 to 3 business days and arrives in 4 to 8. Free on US orders over $70.
Quick answers.
The questions we hear most. The full list covers building, shipping and returns.
Read all questionsDo I need glue or tools?
Every kit arrives with pre-cut, pre-printed panels and its LED set. Most kits also need a little craft glue (silicone liquid glue is recommended) and basic tools, which are not included. Each product page lists exactly what your kit needs.
Are the lights included?
Yes. Every kit ships with its own LED set, and many switch on with a touch switch. Batteries are not included because of shipping rules: most kits take 2 AAA batteries, and the product page lists the exact type.
Will it fit my shelf?
Most shelf inserts are 11 to 16 cm wide and 19 to 24 cm tall, close to a large hardback. Depth runs from about 8 cm to 18 cm, so measure your shelf and check the size chart on each product page.
How do I track my order?
As soon as your kit ships we send you a tracking link by email or SMS. Cannot find it? Write to us with your order number and we will send it again.